Returns
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You may return items within 30 days of delivery for a full refund. Shipping charges are not refunded.
To be eligible for a return, your item and packaging must be unused and in the same condition that you received it.
Returns may be subject to a 25% restocking fee.
An RMA (return material authorization) must be obtained before an item is returned
Starting a Return
Please reply to your order confirmation email indicating which items you would like to return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping
Canada Post is the cheapest way to return an item back to us and we recommend a tracked package and to insure it.
Please note returns over $300 and/or bulky items may be subject to a 25% restocking fee.
Defective Items (if applicable)
While extremely rare, if your item is defective, please reach out to us and we will replace it immediately. Please note that we only replace items if they are defective or damaged. This is covered under a 30 day warranty and our warranty policy applies.